FAQ: RevenueWell and PBHS

What happened?

RevenueWell announced the acquisition of PBHS on Feb. 23, 2021. The entire PBHS team and portfolio of dental digital marketing solutions are now part of the RevenueWell family.

Why is this awesome?

RevenueWell is the leader in dental patient relationship management and retention marketing. PBHS is the leader in dental patient acquisition marketing. The union of RevenueWell and PBHS creates a true single-source solution for dental practices to streamline and coordinate their entire marketing and communications lifecycle. As a customer, you’ve long relied on RevenueWell to engage your patients, optimize your front desk and maximize the lifetime value of every patient in your practice. The integration of PBHS services and technology significantly increases RevenueWell’s capabilities in New Patient Acquisition to help your practice realize its full growth potential. Our vision at RevenueWell has always been to deliver outstanding value to our customers by:

• Eliminating the need to buy, implement and maintain multiple software solutions;
• Creating a seamless practice and patient experience throughout the care cycle; and
• Lowering the practice’s spend on key software and technology services through effective bundling

We believe the addition of PBHS’s team and offerings will greatly advance this vision and turn RevenueWell into a true one-stop partner for most of your New Patient Acquisition, Patient Relationship Management and Practice Management needs.

What products and services does PBHS offer?

PBHS has long been the leader in digital marketing solutions for general and specialty dental practices. The team’s innovation, expertise and amazing customer service has earned it the exclusive endorsements of the American Association of Endodontists and the American College of Prosthodontists along with 30 state associations. PBHS’s services include dental website design, practice branding, SEO, online advertising, video marketing and social media campaigns.

What does the new organization look like?

We’ve brought the entire PBHS team onboard. They will continue to focus on creating their amazing patient-acquisition solutions. The RevenueWell team will remain focused on our existing products and services. PBHS President Jay Levine will continue to run the PBHS group as RevenueWell Vice President and GM of PBHS.As we integrate our teams and our offerings, please be on the lookout for exciting new services, bundles, and improvements to our core Marketing Platform, powered by the amazing work PBHS and RW teams have been doing over the years.

I'm a customer of RevenueWell and PBHS. Do I just call RevenueWell for support on both?

For the first part of 2021, please continue to call PBHS directly for all PBHS product-related questions, and call RevenueWell for RevenueWell questions. We’re looking forward to integrating our support systems in the near future, and we will follow up on the best and most efficient way for your office to get support on both sets of products.

I'm a customer of RevenueWell and PBHS customer, and my RevenueWell service is billed by Patterson. Will my PBHS bill migrate to Patterson as well?

No, your PBHS bill will not get transitioned to Patterson. Instead, it will transition to come from RevenueWell in the near future.

Can I get a discount on PBHS services or a bundle deal with RevenueWell?

Not at this time. We will be rolling out exciting new product offerings and bundles in a few months after we complete integrating our teams and operations.

What if I have more questions?

RevenueWell and PBHS customers can call their existing service and sales partners at each group with any questions.